Terms of Service

Last Updated: December 7, 2025

1. Acceptance of Terms

By accessing or using the Merritty mobile application ("App") or website ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Service.

2. Description of Service

Merritty is a platform that connects event planners with local service providers ("Vendors"). Our Service enables:

• Users to create and manage events
• Automatic matching between event needs and local vendors
• Communication between users and vendors
• Secure payment processing for vendor services
• Reviews and ratings for completed services

3. User Accounts

3.1 Account Registration

To use certain features of the Service, you must create an account. You agree to:

• Provide accurate, current, and complete information
• Maintain and update your information as needed
• Keep your password secure and confidential
• Notify us immediately of any unauthorized access
• Be responsible for all activities under your account

3.2 Account Types

User Accounts: For individuals planning events and booking vendor services.

Vendor Accounts: For businesses offering services to event planners. Vendors must provide accurate business information and comply with all applicable laws and regulations.

4. User Conduct

You agree not to:

• Use the Service for any illegal purpose
• Harass, abuse, or harm other users
• Post false, misleading, or fraudulent content
• Impersonate another person or entity
• Interfere with the proper functioning of the Service
• Attempt to gain unauthorized access to any part of the Service
• Use automated systems to access the Service without permission
• Circumvent any security measures

5. Vendor Terms

5.1 Vendor Responsibilities

As a Vendor on Merritty, you agree to:

• Provide accurate descriptions of your services and pricing
• Maintain all required licenses, permits, and insurance
• Deliver services as described and agreed upon
• Respond to customer inquiries in a timely manner
• Honor all accepted bids and bookings
• Comply with all applicable laws and regulations

5.2 Vendor Fees

Merritty charges vendors a service fee on completed transactions. The current fee structure will be disclosed in the app. We reserve the right to modify fees with reasonable notice.

6. Payments and Transactions

6.1 Payment Processing

All payments are processed through our third-party payment provider, Stripe. By making payments through the Service, you agree to Stripe's terms of service.

6.2 Refunds and Disputes

Refund policies are determined by individual vendors. In case of disputes:

• Users and vendors should first attempt to resolve issues directly
• Merritty may assist in mediating disputes at our discretion
• We reserve the right to issue refunds in cases of fraud or policy violations

7. Reviews and Content

7.1 User-Generated Content

You retain ownership of content you post but grant Merritty a non-exclusive, royalty-free license to use, display, and distribute such content in connection with the Service.

7.2 Review Guidelines

Reviews must be:

• Honest and based on actual experience
• Relevant to the service received
• Free from personal attacks or inappropriate content
• Not used for competitive purposes

8. Intellectual Property

The Merritty name, logo, and all related trademarks are the property of Merritty. The Service and its original content, features, and functionality are owned by Merritty and are protected by intellectual property laws.

9. Privacy

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your information.

10. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING:

• Merchantability and fitness for a particular purpose
• Non-infringement
• Accuracy or reliability of content
• Uninterrupted or error-free operation

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, MERRITTY SHALL NOT BE LIABLE FOR:

• Indirect, incidental, special, or consequential damages
• Loss of profits, data, or business opportunities
• Actions or omissions of vendors or other users
• Any damages exceeding the amount you paid to Merritty in the past 12 months

12. Indemnification

You agree to indemnify and hold harmless Merritty, its officers, directors, employees, and agents from any claims, damages, or expenses arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any rights of another party
• Services you provide as a vendor

13. Termination

We may terminate or suspend your account at any time for:

• Violation of these Terms
• Fraudulent or illegal activity
• Harm to other users or the platform
• Extended inactivity

You may delete your account at any time through the app settings.

14. Modifications to Terms

We reserve the right to modify these Terms at any time. We will notify you of significant changes through the app or email. Continued use of the Service after changes constitutes acceptance of the new Terms.

15. Governing Law

These Terms are governed by the laws of the State of [Your State], United States, without regard to conflict of law principles.

16. Dispute Resolution

Any disputes arising from these Terms or the Service shall first be attempted to be resolved through good-faith negotiation. If unsuccessful, disputes shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

17. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

18. Contact Information

For questions about these Terms, please contact us:

• Email: legal@merritty.com
• Support: support@merritty.com